Privacy Policy - Efham Arabic Reading App

Who We Are

We're Efham, an Arabic reading app that helps people learn Arabic through stories and games. Our app is for anyone 14 years or older.

Contact us: abdullah@efhamarabi.com

What Information We Collect

Information you give us:

• Your email address and username when you sign up
• Your password (we store it encrypted so even we can't see it)
• Your profile picture and display name (if you add them)
• Your birth date (to make sure you're 14 or older)
• Which Arabic dialect you prefer (Egyptian, Gulf, etc.)
• Your reading level (1-19)
• Your favorite story types

Information we collect automatically:

• Which stories you read
• How long you spend reading
• Your scores in games
• Which features you use
• Your device type (iPhone, Android, etc.)
• Your app version
• If the app crashes (so we can fix it)

We DON'T collect:

• Your real name (unless you choose to add it)
• Your location
• Your contacts
• Your photos (except profile picture if you add one)
• Credit card information (Apple/Google handle payments)

How We Use Your Information

To help you learn:

• Show you stories at the right level
• Remember where you stopped reading
• Track your progress
• Recommend new stories you might like

To run the app:

• Keep your account secure
• Send you important updates (like password resets)
• Fix bugs and crashes
• Make the app better based on how people use it

To communicate:

• Answer your support questions
• Tell you about new features (you can opt out)
• Send learning reminders (only if you want them)

Who We Share Information With

We never sell your information. Ever.

We only share your information when:

Service providers help us run the app:

• Amazon/Google (for storing data)
• Email services (for sending you emails)
• Analytics (to understand how the app is used)

These companies can only use your data to help us - nothing else.

Your school uses Efham:

• If you use Efham through school, your teacher might see your progress
• We only share this if your school account allows it

The law requires it:

• If a court orders us to
• If needed to protect someone's safety
• If needed to stop illegal activity

Our company changes:

• If Efham is bought by another company, your data would transfer too
• We'd tell you before this happens

Your Privacy Rights

You can:

• See all the information we have about you
• Download your data
• Fix wrong information
• Delete your account completely
• Stop getting marketing emails
• Turn off analytics tracking

To do any of these:

• Go to Settings in the app
• Or email us at abdullah@efhamarabi.com
• We'll respond within 48 hours

How We Keep Your Data Safe

• All data is encrypted when sent to our servers
• Passwords are encrypted so even we can't read them
• Only a few employees can access user data (and only when needed)
• We regularly check for security problems
• You can turn on two-factor authentication for extra security

How Long We Keep Your Data

• Your account info: As long as you use the app, plus 30 days after you delete it (in case you change your mind)
• Your learning progress: As long as you use the app
• Analytics data: 2 years
• Customer support emails: 3 years
• Payment records: 7 years (required by law)

Cookies and Tracking

Our app uses:

• Session cookies (to keep you logged in)
• Preference cookies (to remember your settings)
• Analytics (to see how people use the app)

You can turn off analytics in Settings.

Children's Privacy

Our app is NOT for children under 14.

If you're a parent and think your child under 14 is using Efham:

• Email us immediately at abdullah@efhamarabi.com
• We'll delete their account right away

Changes to This Policy

If we change this privacy policy:

• We'll notify you in the app
• We'll email you if it's a big change
• The new date will show at the top

Your California Privacy Rights

If you live in California, you have extra rights:

• Know what info we collect
• Know if we sell your info (we don't)
• Tell us not to sell your info (we already don't)
• Not be treated differently for using these rights

Your European Privacy Rights

If you're in Europe, you have extra rights under GDPR:

• Get a copy of your data in a format you can use elsewhere
• Have us delete your data
• Stop us from processing your data
• Object to how we use your data
• File a complaint with your local data protection authority

Contact Us

For privacy questions:

Email: abdullah@efhamarabi.com

Response time: Within 48 hours

For general support:

Email: abdullah@efhamarabi.com